AISBackup: Windows PC backup and Windows Server backup and restore utility.

Cookie Consent Required

This website uses cookies in the Forum option, the PayPal purchase option and the Affiliate option, these cookies are required to make the website work.

If you agree to our use of cookies please click 'I Agree', for more information click 'Privacy Statement', if you do not wish to proceed please visit another web page or close your web browser.
 The time in Wales is: 4 December 2023 15:23:45

AISBackup: Lost Key File.

Before asking us to re-send a key file you may want to search your backups for the file AISBackup.aik using the Tools / Find a File menu option. For future reference it is a good idea to periodically backup the AISBackup program and database files, which includes your personal key file. There is an Auto-Select option for selecting the appropriate AISBackup files.

The key to your registration details is your e-mail address, if this has changed we need your old and new email addresses. If you cannot remember the e-mail address you used at the time of purchase then send us the order-id and your name. If you do not have any of these details then send an e-mail to customer services with your name, address and post/zip code and approximate date of purchase.

If your e-mail address has not changed since you purchased AISBackup then this is all we need, so just fill in the e-mail address box below and click Submit.

Your Details

Enter the e-mail address used when you purchased AISBackup:


Enter the Order Number (MyCommerce or PayPal Order-ID):


Enter your name (First Name / Last Name):

Enter any other details which will help us identify you, e.g. house number and post/zip code:

Has your e-mail address changed?

Enter the new e-mail address (This will be used for future correspondence)

Please note that the key file is sent as an e-mail file attachment called AISBackup.AIK, please ensure that your e-mail address allows e-mail attachments.

We may need to make a manual check of your details, this may delay the delivery of the key to about 2 working days (Monday to Friday 09:00 to 18:00 GMT).