Problem updating AISBackup

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Hughg
Posts: 80
Joined: Sat Feb 01, 2003 11:25 pm

Problem updating AISBackup

Post by Hughg » Wed Nov 14, 2018 5:25 pm

Just updated AISBackup to 5.2.0.488 by clicking on the "update" button that appears when the program is launched. It appeared to go through the updating process, but after it was done the shortcut on the Start menu (Win 10, 1803) claimed to have no app associated with it and there was no sign of AISBackup anywhere on the Start menu. I downloaded the app from the website and did a manual install, and all was well again. I'm sorry I can't be more specific about the sequence of events during the original update -- I wasn't paying close attention.

Barry
Site Admin
Posts: 1505
Joined: Tue Aug 20, 2002 3:16 pm

Update option

Post by Barry » Wed Nov 14, 2018 6:02 pm

Hi Hugh

I have used the update option several times and each time it has been successful. I hope this problem is a one off, and your solution was what I would recommend.

Barry

Hughg
Posts: 80
Joined: Sat Feb 01, 2003 11:25 pm

Post by Hughg » Wed Nov 14, 2018 6:10 pm

Hi Barry

I should have added that I ran it on the two machines I have AISBackup on, and got the same result each time.

Hugh

Barry
Site Admin
Posts: 1505
Joined: Tue Aug 20, 2002 3:16 pm

Update option

Post by Barry » Wed Nov 14, 2018 6:14 pm

Hi Hugh

Is there anything in your anti-virus log (if any) that may indicate a problem?

Barry

Hughg
Posts: 80
Joined: Sat Feb 01, 2003 11:25 pm

Post by Hughg » Wed Nov 14, 2018 6:18 pm

Hi Barry

Not that I can see. I'm using the native Windows Defender, and it's not showing any threats.

Hugh

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