VALERR: Failed restore test with .vmem files (VMware)

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brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

VALERR: Failed restore test with .vmem files (VMware)

Post by brod73 » Fri May 08, 2015 8:30 am

Hello, I have searched information on the forum but I have not found anything about it.

The problem: when I do a backup of a vmware machine directory, the following errors happens all the times and in the same .vmem files. These .vmem files all have the same size of 8 GB.

------------------------- LOG START:

8:51:07 SSTART Backup Session: 2 Started on viernes, 8 de mayo de 2015 at 8:51:07 Version: 4.0 (450)
8:51:07 INF Platform: Windows 8.1, 64-bit
8:51:07 INF Path: C:\Program Files (x86)\Aquarius IS Consultancy\AISBackup\AISBACKUP.exe
8:51:07 INF User Account: Bernardo
8:51:07 INF Running as Administrator
8:51:08 INF Calculating backup
8:51:44 STAT Files Selected For Backup: 4 (0,00 MB) (4 Split files to complete)
8:51:44 STAT Already Backed up: 4.705
8:51:44 STAT Excluded From Backup: 1 Files and 1 Folders.
8:51:44 DEST Backup destination: \\QNAP\Backups\BigFiles\BigFiles.aib, Volume ID: [BACKUPS]
8:51:44 INF Test Method: File Integrity Method.
8:51:44 INF Backing up: 4 Files of 0,00 Megabytes
8:51:44 INF Excluding: 1 Files (See Modify Files and Folders/Exclusions)
8:51:44 INF Already on Backup: 4.709 Files
8:51:44 INF Compression Level: High
8:51:44 INF Restarted Backup: 4 Split File
8:51:44 INF Using Media: [BACKUPS] on server \\QNAP
8:51:44 INF Using Media: [BACKUPS] on server \\QNAP
8:57:55 INF Using Media: [BACKUPS] on server \\QNAP
9:04:06 INF Using Media: [BACKUPS] on server \\QNAP
9:10:09 INF Testing Backup
9:10:09 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
9:10:09 VALERR Segment: 2 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
9:10:09 VALERR Segment: 3 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
9:10:09 VALERR Segment: 4 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
9:10:09 VALERR Segment: 5 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
9:10:10 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
9:10:10 VALERR Segment: 2 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
9:10:10 VALERR Segment: 3 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
9:10:10 VALERR Segment: 4 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
9:10:10 VALERR Segment: 5 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
9:10:10 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
9:10:10 VALERR Segment: 2 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
9:10:10 VALERR Segment: 3 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
9:10:10 VALERR Segment: 4 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
9:10:10 VALERR Segment: 5 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
9:10:10 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test
9:10:10 VALERR Segment: 2 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test
9:10:10 VALERR Segment: 3 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test
9:10:10 VALERR Segment: 4 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test
9:10:10 VALERR Segment: 5 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test
9:10:10 VALERR Test Failed Split file: D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem removed from backup
9:10:10 ERR Failed to remove file: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem
9:10:10 ERR Failed to remove file: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem
9:10:10 ERR Failed to remove file: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem

9:10:10 INF Test Completed
9:10:10 INF Checking for redundant backup data (Advanced Sessions)
9:10:10 INF Finished checking redundant backup data
9:10:10 RESERR 4 Files could not be restored when tested
9:10:10 RESERR 20 Split file segments could not be restored when tested

9:10:10 RESINF 0 File were backed up and tested successfully
9:10:10 RESULT 4 Files could not be restored when tested
20 Split file segments could not be restored when tested
A full restore using this session may not be safe
9:10:10 INF Backing up Backup Contents File Database Files
9:10:11 STAT Time Calculating Backup: 35 Seconds
9:10:11 STAT Time Backing up: 18 Minutes 25 Seconds
9:10:11 STAT Time Testing Backup: 0 Seconds
9:10:11 STAT Total Time: 19 Minutes 1 Second
9:10:11 STAT Time Deleting Old Versions: 0 Seconds
9:10:11 STAT Backed up at 0,00 MB per minute
9:10:11 STAT Compression Ratio: -7004794%
9:10:11 SESSEND Backup Session Ended: viernes, 8 de mayo de 2015 9:10:11

------------------------- LOG END


Any info about this?
Thanks.

Barry
Site Admin
Posts: 1507
Joined: Tue Aug 20, 2002 3:16 pm

VMWare

Post by Barry » Fri May 08, 2015 4:46 pm

Private message sent

Barry

brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

Post by brod73 » Fri May 08, 2015 6:55 pm

(More info about this)

I make a test backup of another .vmem file of 2GB, and the backup ended ok.

Now, all subsequents runs of backups on the .vmem files of 8GB give the following errors (in the first backup this errors not happens, but now all backups have the same errors). I tried restarting my phisical pc, chkdsk on disk without errors, ...

---------------------- LOG START

19:33:11 SSTART Backup Session: 7 Started on viernes, 8 de mayo de 2015 at 19:33:11 Version: 4.0 (450)
19:33:11 INF Platform: Windows 8.1, 64-bit
19:33:11 INF Path: C:\Program Files (x86)\Aquarius IS Consultancy\AISBackup\AISBACKUP.exe
19:33:11 INF User Account: Bernardo
19:33:11 INF Running as Administrator
19:33:12 INF Calculating backup
19:33:45 STAT Files Selected For Backup: 4 (0,00 MB) (4 Split files to complete)
19:33:45 STAT Already Backed up: 4.707
19:33:45 STAT Excluded From Backup: 1 Files and 1 Folders.
19:33:45 DEST Backup destination: \\QNAP\Backups\BigFiles\BigFiles.aib, Volume ID: [BACKUPS]
19:33:45 INF Test Method: File Integrity Method.
19:33:45 INF Backing up: 4 Files of 0,00 Megabytes
19:33:45 INF Excluding: 1 Files (See Modify Files and Folders/Exclusions)
19:33:45 INF Already on Backup: 4.711 Files
19:33:45 INF Compression Level: High
19:33:45 INF Restarted Backup: 4 Split File
19:33:45 INF Using Media: [BACKUPS] on server \\QNAP
19:33:45 EXCEPTION Location: CanOpenFile - 17043
19:33:45 EXCEPTION Exception: EAccessViolation: Access violation at address 77415624 in module 'ntdll.dll'. Write of address 00404485
19:33:45 EXCEPTION Component: fAquariusBackup
19:33:45 ERR A problem was encountered while backing up: D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem

19:33:56 INF Using Media: [BACKUPS] on server \\QNAP
19:33:56 EXCEPTION Location: CanOpenFile - 17043
19:33:56 EXCEPTION Exception: EAccessViolation: Access violation at address 77415624 in module 'ntdll.dll'. Write of address 00404485
19:33:56 EXCEPTION Component: fAquariusBackup
19:33:56 ERR A problem was encountered while backing up: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem

19:33:57 INF Using Media: [BACKUPS] on server \\QNAP
19:33:57 EXCEPTION Location: CanOpenFile - 17043
19:33:57 EXCEPTION Exception: EAccessViolation: Access violation at address 77415624 in module 'ntdll.dll'. Write of address 00404485
19:33:57 EXCEPTION Component: fAquariusBackup
19:33:57 ERR A problem was encountered while backing up: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem

19:33:58 INF Using Media: [BACKUPS] on server \\QNAP
19:33:58 EXCEPTION Location: CanOpenFile - 17043
19:33:58 EXCEPTION Exception: EAccessViolation: Access violation at address 77415624 in module 'ntdll.dll'. Write of address 00404485
19:33:58 EXCEPTION Component: fAquariusBackup
19:33:58 ERR A problem was encountered while backing up: D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem

19:33:59 INF Testing Backup
19:33:59 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-33a0bdcc.vmem: Failed restore test
19:33:59 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot18.vmem: Failed restore test
19:33:59 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot19.vmem: Failed restore test
19:33:59 VALERR Segment: 1 of D:\VMWare\OS X Mavericks\OS X Mavericks-Snapshot21.vmem: Failed restore test

19:33:59 INF Test Completed
19:33:59 INF Checking for redundant backup data (Advanced Sessions)
19:33:59 INF Finished checking redundant backup data
19:33:59 RESERR 4 Split file segments could not be restored when tested
19:33:59 RESINF 4 Files were backed up and tested successfully
19:33:59 RESULT 4 Split file segments could not be restored when tested
A full restore using this session may not be safe
19:34:00 INF Backing up Backup Contents File Database Files
19:34:00 STAT Time Calculating Backup: 33 Seconds
19:34:00 STAT Time Backing up: 13 Seconds
19:34:00 STAT Time Testing Backup: 0 Seconds
19:34:00 STAT Total Time: 47 Seconds
19:34:00 STAT Time Deleting Old Versions: 0 Seconds
19:34:00 STAT Backed up at 0,00 MB per minute
19:34:00 STAT Tested backup at 0,00 MB per minute
19:34:00 SESSEND Backup Session Ended: viernes, 8 de mayo de 2015 19:34:00


---------------------- LOG END

brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

Post by brod73 » Fri May 08, 2015 7:04 pm

Another test with antivirus (Kaspersky Internet Security 2015 in my case) completelly disabled, same results.

brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

Post by brod73 » Fri May 08, 2015 7:43 pm

(Message deleted since the information published by me is not true)

brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

Post by brod73 » Sat May 09, 2015 8:29 am

Today I made another test:
I deleted the .vmem files and tried to start the virtual machine.

Result: An Error happens because it is unable to find a .vmem file and the virtual machine can not start.

The .vmem files are neccesary for restoring the state of the virtual machine IF YOU PAUSED (not stopped) the virtual machine last time before closing vmware.

Barry
Site Admin
Posts: 1507
Joined: Tue Aug 20, 2002 3:16 pm

vmem file

Post by Barry » Tue May 12, 2015 4:00 pm

I can confirm that the file you sent me fails to backup - I've yet to figure out why.

Barry

Barry
Site Admin
Posts: 1507
Joined: Tue Aug 20, 2002 3:16 pm

vmem file fix

Post by Barry » Tue May 12, 2015 5:21 pm

The problem was owing to the file size being exactly a multiple of 4GB.

I have uploaded the fix to the pre-release / beta page here:

http://aiscl.co.uk/aisbackupbeta.php

Barry

brod73
Posts: 15
Joined: Tue Oct 26, 2010 9:54 am

Post by brod73 » Tue May 12, 2015 7:04 pm

Hello Barry, I tested the new version.

The results are:

- Backup process: ok
- Test process: ok
- Files restored: ok
- VMWare virtual machine boot/play: ok

Thanks!! AISBACKUP is an exceptional product and your support is better.
Now my virtual mac can sleep peacefully :D :D :D

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