FTP Issues

[penzipa]

When attempting to run an FTP job, the job fails and I get the following in the log. Any ideas?


:47:24 PM SSTART Backup Session: 1 Started on Sunday, September 28, 2008 at 4:47:24 PM Version: 2.6.1 (323)
4:47:24 PM INF Platform: Microsoft Windows XP Professional Service Pack 3 (Build 2600)
4:51:23 PM EXCEPTION Exception: EOutOfMemory: Out of memory
4:51:23 PM EXCEPTION Component: btnBackup

[Barry]

Were your log messages from the job log or summary log?

In the start of an FTP job that works the log looks like this:

Code: Select all

22:23:49	SSTART	Backup Session: 6 Started on 30 September 2008 at 22:23:49 Version: 2.6.2 (328)
22:23:49	INF	Platform: Microsoft Windows XP Media Center Edition Service Pack 3 (Build 2600)
22:23:49	FTP	Checking Connection to FTP Server: swordfish
22:24:15	STAT	Files Selected For Backup: 92 (70.87 MB)
22:24:15	STAT	Already Backed up: 3,884
22:24:15	STAT	Excluded From Backup: 7 Files and 6 Folders.
22:24:15	DEST	Backup destination: P:\Backups\Source to local 

So the next stage from your job is checking the FTP server (this is not shown in the summary log) and prior to the actual backup calculation. It looks like AISBackup took four minutes trying to connect to the FTP server, can you confirm this?

Please try checking the connection to the server using Manage Backup / Change Backup Job Settings / FTP Settings / Test FTP settings

Is this definately an FTP issue? If you make a disk based backup based on the FTP backup does it start to backup okay?

Barry

[penzipa]

Sorry for the delay in my reply, I do believe this is now an FTP issue, we will straighten that out first. I will post my findings

[penzipa]

I have gotten a little farther, however it appears that my FTP job creates the backup file on the local PC ( which is expected ) then appears to copy the file to the FTP server, however it then deletes it from the FTP server right away? here is the snipet below of the log file:


9:48:53 PM SSTART Complete FTP Upload on Wednesday, October 15, 2008 at 9:48:53 PM
9:48:53 PM INF Platform: Microsoft Windows XP Professional Service Pack 3 (Build 2600)
9:48:53 PM FTP Checking Connection to FTP Server: (removed)
9:48:56 PM FTP FTP: Connection established to (removed) File integrity checking not supported.
9:48:57 PM FTP FTP: Disconnected from (removed)
9:48:58 PM FTP FTP: Connection established to (removed) File integrity checking not supported.
9:49:09 PM FTP Checking previous uploaded files:
9:49:27 PM FTP FTP: Deleting Local Backup
9:49:27 PM FLMSG Backing up: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.bdb
9:49:27 PM FLMSG Backing up: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.bdb.fld
9:49:28 PM FLMSG Backing up: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.buz
9:49:28 PM FLMSG Backing up: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.dir
9:49:28 PM FTP FTP Uploading: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.job.zip
9:49:38 PM FTP FTP Upload Failed: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.job.zip -
9:49:38 PM FTP FTP: Deleting: RemoteBack.job.zip
9:49:39 PM SESSEND FTP Upload Completed OK: Wednesday, October 15, 2008 9:49:39 PM

My question is why does this delete from the FTP server? I am using the latest version of Filezilla as the FTP server

Also when creating the files to send to the FTP server, the temporary zips get stored on a USB drive, is there some configuration setting the tells the system where to put the temp zips before sending?

[Barry]

The .job.zip file has been deleted because the upload failed and the file may be incomplete or invalid.

9:49:38 PM FTP FTP Upload Failed: C:\Program Files\Aquarius IS Consultancy\AISBackup\Database\RemoteBack.job.zip -

It may be worth checking the FTP security settings to ensure that you can replace files already on the FTP server.

Some problems may be resolved by switching the FTP Settings to Passive mode Manage Backup / Change Backup Job Settings / FTP Settings.

To change the local backup destination use the Manage Backup / Change Backup Destination option, there is an option there to change the local destination for FTP backup's.

Barry