www.aiscl.co.uk

I installed the trial version of FAM on a server 2003, should Aisbackup give me the choice to use either VSS or FAM? it only gives me VSS. Is there something else that needs to be configured. Note that this backup is local and not remote

If FAM is installed then this should be the only option (FAM takes precedence over VSS). Did you re-boot?

Barry

I did the reboot, when going into aisbackup and selecting the data to be backed up I am presented with the dialogue box listing 'use vss, close service or dont backup for both the microsoft exchange information store and file replication service. I do notice the tray icon gives me the option to start and pause, anything I can check?

Is this AISBackup version 2.4? Also, Does AISBackup show the message FAM Enabled at the bottom of the AISbackup screen. Are you logged on as an Administrator or Backup Administrator? If not try Administrator, if this works we will need to update AISBackup.

Barry

I do have 2.4 installed and have logged in as administrator. the console continues to show vss enabled at the bottom. here is a sample of the fam.log file


09/04/2007 03:30:00:718 IOCTL_ADD_FRIEND_PROCESS(c:\program files\aquarius is consultancy\aisbackup\aisbackup.exe). Status: 0xc000000d
09/04/2007 09:14:15:515 IOCTL_SET_LOG_FILE_NAME(c:\FAM.log). Status: 00000000
09/04/2007 09:14:15:531 IOCTL_START_LOG. Status: 00000000
09/04/2007 09:14:20:093 IOCTL_START_FILE_CLONER. Status: 00000000
09/04/2007 09:14:20:093 Started ------------------------------------------------------------
09/04/2007 09:14:20:093 IOCTL_STOP_FILE_CLONER. Status: 00000000
09/04/2007 09:14:20:093 Stopped ------------------------------------------------------------

09/04/2007 09:14:20:093 IOCTL_ADD_FRIEND_PROCESS(c:\program files\aquarius is consultancy\aisbackup\aisbackup.exe). Status: 0xc000000d

This will need some work, so bear with us and we'll reply as soon as we have an answer.

I did not mention this before, but the drives are dynamic and not basic disks, this seems to be the only difference between the two systems I have. ONe works and one does not

I have posted a question about this to vwsolutions.com

Barry

Has the new version been released yet?

Not yet, I will ask for an update.

Barry

The update to version AISFAM 4 has been uploaded I have tested this as a trial on a PC running a corrupt version of XP Pro and FAM complained that AISBackup had not been installed, even though the trial version of AISBackup is installed.

I re-booted and FAM worked with AISBackup (VSS will not work on this PC - and I have not found how to fix VSS).

Please let me know if FAM installs okay and please remember to uninstall AISFAM 3 prior to installation.

AISFAM Download is here, it is the same link for trial and registered versions:

http://www.aiscl.co.uk/aisfam.php

Barry

I just tried to install this and it also complained that I did not have aisbackup installed, thus I was not able to install. Do you have any suggestions for me to try?

I have a bug report with VisionWorks Solutions about this problem.

What I found is if you cancel and then reboot the PC AISFAM then seems to install correctly, however I needed one more re-boot before AISFAM worked with all opened exclusive files.

Sorry for the inconvenience.

Barry

Thanks this worked, it is working now on the machine that had issues with it before

Barry, I uninstalled Fam from one server and attempted to install the key on another, its give me a must contact aisbackup support and will not accept the key, is it now somehow tied to that mac address