Restore Hangs

[RichardM]

AisBackup Vers 1.10
O/S: XP Pro (SP2)
Backup medium: External USB 2.0 40GB disc

When trying to restore a large video file (1,868,489 Kb), application hangs after restoring 2 or 3 segments of file. Task Manager reports "Application not responding"

Below is the Log File.

09:15:59 STRSTR Restore Started: 23 October 2004 09:15:59
09:16:01 INF Restoring to Original Location:
09:16:01 SESS Session Selected: All Sessions
09:16:01 INF Restore From: [BACKUP] on 23 October 2004 09:16:01
09:27:30 SESSEND AISBackup Session Finished: 23 October 2004 09:27:30


Any ideas gratefully received.

RichardM

[Barry]

Hi

The huge file restore has been tested with version 1.10 and works, here at least. The Manage Backup / Validate (Test) Backup option will read each of the file segments in turn without writing the new file.

If the read phase works there is no need to click 'NEXT' to run the second phase of the test.

Barry

[RichardM]

Barry, thank you for the input. The problem appeared to be with my USB 2.0 PCI adapter card. It has a VIA chipset, as did my Abit KT7A motherboard. From investigations I made I understand that there were some USB problems with certain VIA chipsets.

However, the problem is now resolved because I have changed to a Gigabyte motherboard with a Nvidia chipset and inbuilt USB 2.0 ports, and it all works perfectly.

Thank you once again. Great product, keep up the good work.

Regards

Richard M

[Brian E]

I've been having similar problems but with a large (8-CD) backup rather than a restore. I had to use the task manager several times to shut down AIS Backup and it took me hours to make the backup. I'm not sure whether it is fully restorable or not but I need to redo it anyway because I've changed all the file names. I've e-mailed Barry and I am awaiting a response before I retry the backup. Perhaps I should delete it and create a new backup to see if that solves the problem. Part of my log says this:-

JOB MP3
5:15:24 PM SSTART Backup Session: 1 Started on Wednesday, 10 November, 2004 at 5:15:24 PM Version: 1.10.3 (224)
5:15:24 PM DEST Backup destination: Disc Staging area: C:\Backup\MP3\MP3.zip
5:16:07 PM INF Backing up: 1,471 Files of 5,167.00 Megabytes
5:16:07 PM INF Ignoring: 0 Files
5:16:07 PM INF Already on Backup: 0 Files
5:54:18 PM ABRT Validation Aborted
5:54:22 PM ERR 20 Files could not be restored when tested
5:54:22 PM INF 133 Files were backed up and tested successfully
5:54:22 PM SESSEND Backup Session Ended: Wednesday, 10 November, 2004 5:54:22 PM

JOB MP3
6:09:26 PM SSTART Backup Session: 1 Started on Wednesday, 10 November, 2004 at 6:09:26 PM Version: 1.10.3 (224)
6:09:26 PM DEST Backup destination: Disc Staging area: C:\Backup\MP3\MP3.zip
6:09:33 PM INF Backing up: 1,471 Files of 5,167.00 Megabytes
6:09:33 PM INF Ignoring: 0 Files
6:09:33 PM INF Already on Backup: 0 Files
6:23:05 PM ABRT Validation Aborted
6:23:08 PM ERR 2 Files could not be restored when tested
6:23:08 PM INF 0 Files were backed up and tested successfully
6:23:09 PM SESSEND Backup Session Ended: Wednesday, 10 November, 2004 6:23:09 PM

6:23:31 PM SESSEND AISBackup Session Finished: Wednesday, 10 November, 2004 6:23:31 PM


6:32:45 PM START AISBackup started: Wednesday, 10 November, 2004 6:32:45 PM
JOB MP3
6:33:00 PM SSTART Backup Session: 1 Started on Wednesday, 10 November, 2004 at 6:33:00 PM Version: 1.10.3 (224)
6:33:00 PM DEST Backup destination: Disc Staging area: C:\Backup\MP3\MP3.zip
6:33:08 PM INF Backing up: 1,471 Files of 5,167.00 Megabytes
6:33:08 PM INF Ignoring: 0 Files
6:33:08 PM INF Already on Backup: 0 Files
7:48:57 PM AUTORUN Job: Drivers does not exist for auto run

JOB MP3
9:55:15 PM SSTART Backup Session: 4 Started on Wednesday, 10 November, 2004 at 9:55:15 PM Version: 1.10.3 (224)
9:55:15 PM DEST Backup destination: Disc Staging area: C:\Backup\MP3\MP3.zip
9:55:56 PM INF Backing up: 126 Files of 452.00 Megabytes
9:55:56 PM INF Ignoring: 0 Files
9:55:56 PM INF Already on Backup: 1,345 Files
10:05:54 PM INF 126 Files were backed up and tested successfully
10:05:55 PM SESSEND Backup Session Ended: Wednesday, 10 November, 2004 10:05:55 PM

10:12:21 PM SESSEND AISBackup Session Finished: Wednesday, 10 November, 2004 10:12:21 PM