Search found 1485 matches

by Barry
Mon May 22, 2017 11:21 am
Forum: AISBackup Support
Topic: copying existing AISB to new OS
Replies: 2
Views: 25428

Backup job location

The backup job information is stored in c:\program data\aquarius is consultancy\AISBackup, The Program Data folder is normally hidden. The new OS is probably using the 'C' drive so using the backup again will update the previous windows 7 backup. That is okay but may not be what you desire. An alter...
by Barry
Tue May 09, 2017 9:07 am
Forum: AISBackup Support
Topic: How to change the extensions of an existing backup
Replies: 3
Views: 30009

Renaming backup file extension

This problem has been repaired and will be available from the next release of AISBackup. The problem only affected backup to network drives except backup to network connected external drives.

Barry
by Barry
Thu May 04, 2017 8:59 am
Forum: AISBackup Support
Topic: How to change the extensions of an existing backup
Replies: 3
Views: 30009

Rename extension not working

The rename should work but certain backup types may not have been tested enough.

Please e-mail the .buz file for this backup and I will try and replicate the problem.

Barry
by Barry
Wed Mar 29, 2017 9:50 am
Forum: AISBackup Support
Topic: Delete a file
Replies: 1
Views: 23202

Removing files from a backup

To remove files from the backup: Manage Backup / Backup Maintenance Navigate to the file and whilst holding Ctrl select each file you right to remove and then right click and choose Remove Selected Files , (or click first and whilst holding shift click the last). Select ‘All’ to confirm the remo...
by Barry
Thu Feb 09, 2017 5:37 pm
Forum: AISBackup Feature Request
Topic: Change unused button use
Replies: 5
Views: 32135

Hide buttons

This request is on the list of things to look at, and I am sorry for not replying earlier.

I have however confirmed your finding and 'Hide' does not work for buttons. and disable does not work for 'Preview'

Barry
by Barry
Wed Nov 23, 2016 3:34 pm
Forum: AISBackup Windows 7, 8 and 10 Forum
Topic: Task Scheduler Win 10
Replies: 4
Views: 37243

Task scheduler

The task scheduler Actions / Action should look like this: https://aiscl.co.uk/images/Win10TaskOption.jpg Where Program/script is usually: "C:\Program Files (x86)\Aquarius IS Consultancy\AISBackup\AISBACKUP.exe" and 'Add arguments (optional)' is the backup job name in quotes if it contains...
by Barry
Mon Nov 21, 2016 5:33 pm
Forum: AISBackup Windows 7, 8 and 10 Forum
Topic: Task Scheduler Win 10
Replies: 4
Views: 37243

Schedules

AISBackup sets up tasks under Aquarius IS Consultancy / AISBackup Also most backups must be run with ‘Run with highest privileges’ set on in able to backup NTFS security settings and other system files. Double click the schedule / General tab / check Run with highest privileges It may be worth e...
by Barry
Thu Nov 03, 2016 8:12 pm
Forum: AISBackup Support
Topic: Request to reinstate backup
Replies: 5
Views: 33921

re-instate backup

Hi Patrick

What is the full message asking for the reinstate?

Please also e-mail the backup job files by using the Help / Bug Report option.

I assume you are using the latest version of AISBackup.

Barry
by Barry
Fri Oct 28, 2016 11:38 am
Forum: AISBackup Support
Topic: Request to reinstate backup
Replies: 5
Views: 33921

This problem should be fixed by removing the backup from the list, but 'keep' the actual backup. The re-reinstate the backup manually, the steps are: Manage Backup / Remove Backup Job From List / Yes / Keep Tools / Open Job From Backup Media / locate the backup and open any one of the bdb files / re...
by Barry
Wed Oct 19, 2016 12:04 pm
Forum: AISBackup Support
Topic: FTP Retrieve Errors
Replies: 6
Views: 39932

FTP retrieve problem

There is of course a possibility that there is a problem in AISBackup despite the FTP interface has been used regularly by several of our customers for many years. The log file may be useful so please send a copy to customerservices@aiscl.co.uk As you mentioned port blocking, it may be useful to che...
by Barry
Tue Oct 18, 2016 3:03 pm
Forum: AISBackup Support
Topic: FTP Retrieve Errors
Replies: 6
Views: 39932

FTP retrieve problem

Have you got SSL encryption enabled? if so try without as a test.

Is this backup over a WAN or LAN?

Barry
by Barry
Mon Oct 17, 2016 10:08 am
Forum: AISBackup Support
Topic: FTP Retrieve Errors
Replies: 6
Views: 39932

FTP retrieve problem

Have you tried with / without 'passive mode'?

Manage Backup / Change Backup Job Settings / FTP Settings

It may also be worth checking that the latest firmware is installed on the Zyxel. I have been using an older Zyxel (NSA320) for several years for a few daily backups without problem.

Barry
by Barry
Thu Sep 22, 2016 2:06 pm
Forum: AISBackup Support
Topic: exclusions
Replies: 5
Views: 38747

Excluding cache folders

Hi John I just read my previous reply and it was incomplete, sorry about that. *cache*.* will exclude files with cache in the name. Folders need to be specified by using \ \cache\ will exclude all folders called cache \*cache\ all folders ending with cache \cache*\ all folders starting with cache \*...
by Barry
Thu Jun 16, 2016 9:08 pm
Forum: AISBackup Support
Topic: Registration Confusion
Replies: 2
Views: 25410

Registration NUmber

The registration number probably changed when you upgraded to Windows 10.The registration number is not actually used in the registration process, we use the key file instead. The registration number is required for trial users that request an extension to the trial.

Barry
by Barry
Mon Jun 06, 2016 9:59 am
Forum: AISBackup Support
Topic: Test e-mail failed to send
Replies: 6
Views: 46386

E-mail faling to send

I have uploaded a pre-release version of AISBackup that displays the error returned by the SMTP interface. The long delay you experienced was consistent with my findings when an incorrect port is used and will probably return a 'timeout' message.

http://aiscl.co.uk/aisbackupbeta.php

Barry