logo logo
 The time in Wales is 22 July 2018 23:24:23
 
www.aiscl.co.uk Forum Index
 FAQFAQ   SearchSearch   MemberlistMemberlist   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

External USB 3.0 drive not available from restore program

 
Post new topic   Reply to topic    www.aiscl.co.uk Forum Index -> AISBackup Support
View previous topic :: View next topic  
Author Message
mart



Joined: 19 Jul 2009
Posts: 19

PostPosted: Tue Aug 13, 2013 3:41 am    Post subject: External USB 3.0 drive not available from restore program Reply with quote

I created a bootable restore program on USB stick to perform a restore, but it doesn't recognise external drives plugged in to the USB 3 port.

Plugging it in to a USB 2 port works, but only when it is plugged in already when the program boots up.

This combination of problems made me waste hours looking through forums until I figured out the problem.

Would you be able to fix both problems? i.e. recognise drives plugged in to USB 3 port and recognise drives plugged in after the program was started?

Thanks
Martin
Back to top
View user's profile Send private message
Barry
Site Admin


Joined: 20 Aug 2002
Posts: 1497

PostPosted: Wed Aug 14, 2013 5:51 pm    Post subject: USB3 Reply with quote

I have looked at the problem of USB3 and I can confirm that AISBackup does not support USB3 as it is entirely based on the Windows 7 pre-installation environment, also known as WAIK.

I did try booting from an actual Windows 7 installation DVD and installing USB drivers during the set-up; however this did not work either.

The same PC required that network drivers are installed as part of the set-up of the boot media for AISBackup and this works without error; the network is accessible.

I could not replicate the problem of plugging the drive into a USB2 port after boot but I did have to press F5 on the AISBackup file view option for the drive to show up.

Barry
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    www.aiscl.co.uk Forum Index -> AISBackup Support All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group