AISBackup: Lost Key File.
Before asking us to re-send a key file you may want to search your backups for the file AISBackup.aik using the Tools / Find a File menu option. For future reference it is a good idea to periodically backup the AISBackup program and database files, which includes your personal key file. There is an Auto-Select option for selecting the appropriate AISBackup files.
The key to your registration details is your e-mail address, if this has changed we need your old and new email addresses. If you cannot remember the e-mail address you used at the time of purchase then send us the order-id and your name. If you do not have any of these details then send an e-mail to customer services with your name, address and post/zip code and approximate date of purchase.
If your e-mail address has not changed since you purchased AISBackup then this is all we need, so just fill in the e-mail address box below and click Submit.